Total Quality Management

TQM is a total quality management system. Based on practical experiences and people have a technique instructing how to improve the performance quality of the work.

According to ISO 9000, "Total Quality Management (TQM) is a management approach that aims for long-term success by focusing on customer satisfaction. TQM is based on the participation of all members of an organization in improving processes, products, services, and the culture in which they work."

According to Histoshi Kume, "TQM is a management method to success. It creates proper conditions for the sustainable development of the organization by directing all the employees' effort to create an economic quality pursuant to the customer's request".

The goal of TQM is to help producing a good quality product as well as lowing the cost, improving the productivity, shortening the delivery time. This also means that TQM aims for the 3P: (1) Performance (2) Price and (3) Punctuality of the quality of the product by the effort of all the member of the organization.

In general, TQM is a set of principles for improving the quality by encouraging all the direct and indirect employees in improving processes, products, services, and the culture.

These principles generally are:

1- It is the customers who set the quality standards for the product and their needs are absolute.
2- The highest level manager of the company must be the person who follows the quality standards.
3- Quality is a strategic matter and must be the priority to consider in plan making.
4- Quality is the problem of all the people of all levels and departments in the company and everyone must cooperate to solve this problem.
5- Functions of the company must focus on the Continuous Quality Improvement to reach the strategic goals of the company.

The problem solving and continuous quality improvement are based on the Statistic Quality Control method (SQC) and the use of the Deming Cycle.

The basic technique of TQM include:

o Quality control Circle
o 7 basic quality tools to control and improve the quality
o Kaizen (quality management theory by a Japanese)
o 5S (house keeping)
o QC story (Quality Control story) )
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