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Feb 24, 2010

Quality and Ethics

Quality appears to be good business. Quality is also good ethics. It is unethical to ship defective products knowingly to customers. Reliable products and low defect rates reflect an ethical approach of management’s care for its customers.
This ethic is stated in the well-known mission statement of New Bedford, Massachusetts, shipbuilder; “We build good ships. At a profit if we can, at a loss if we must. But, we build good ships”
Companies focusing on their customers often develop a set of ethics that includes valuing employees. They are seriously striving to improve the lives of their employees. This is reflected in education, training, health, wellness, and compensation programs that show empathy for the employees. Increasingly, environmental friendliness is seen as an ethical concern. As a result, more companies are implementing recycling programs and making efforts to improve environmental practices.